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  • Fuzzy logic approach applied into balanced scorecard 

    Nicolas Alarcón, Carolina; Gil-Lafuente, Jaime; Urrutia-Sepúlveda, Angélica; Valenzuela-Fernández, Leslier (2018)
    In this paper we propose to apply fuzzy logic methodologies for measuring key performance indicator into Balanced Scorecard (BSC) Customer Perspective. This study provide fuzzy key performance indicator (FKPI) to the ...