Patient satisfaction and quality of emergency dental care in Chilean public health services

Contreras Ramírez, Roberto Armando; Davis-Toledo, Giselle; Núñez-Franz, Loreto

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dc.contributor.author	Contreras Ramírez, Roberto Armando
dc.contributor.author	Davis-Toledo, Giselle
dc.contributor.author	Núñez-Franz, Loreto
dc.date.accessioned	2018-09-25T18:12:20Z
dc.date.available	2018-09-25T18:12:20Z
dc.date.issued	2018
dc.identifier.uri	http://repositorio.ucm.cl/handle/ucm/1923
dc.description.abstract	The provision of dental care services, related to the quality requirements of health policies and patient satisfaction rates, increasingly requires the creation of qualitative indicators, instruments and criteria based on specific objectives, to validate the quality of the services provided. objective: The aim of this study is to determine the main dimensions of the dentist-patient relationship associated with patient satisfaction in a clinical context, with emphasis on the needs and expectations of patients themselves. method: A sample of 88 adults who attend primary care units at public emergency services in the central area of Chile were studied using a qualitative approach based on the Social Psychology of Health and on Grounded Theory. From these, categories emerged that identify processes, attitudes and behaviors that define the assessment of care providers based on their practices. results: In an interactional context characterized by the patient’s expectation regarding the provision of care and anxiety due to potential pain, two already recognized main axes emerged, namely: the capacity to generate trust through interpersonal and communicative good treatment strategies, and the capacity or technical skills of the professional care provider. conclusion: This study proposes a protocol of good care practices, which takes into account the needs and expectations of patients regarding the role of the dentist.	es_CL
dc.language.iso	en	es_CL
dc.rights	Atribución-NoComercial-SinDerivadas 3.0 Chile	*
dc.rights.uri	http://creativecommons.org/licenses/by-nc-nd/3.0/cl/	*
dc.source	Journal of Oral Research, 7(6), 176-183	es_CL
dc.subject	Dentist-patient relationship	es_CL
dc.subject	Patient satisfaction	es_CL
dc.subject	Dental care	es_CL
dc.subject	Quality of health care	es_CL
dc.subject	Patient comfort	es_CL
dc.title	Patient satisfaction and quality of emergency dental care in Chilean public health services	es_CL
dc.type	Article	es_CL
dc.ucm.facultad	Facultad de Ciencias de la Salud	es_CL
dc.ucm.indexacion	Scopus	es_CL
dc.ucm.doi	doi.org/10.17126/joralres.2018.057	es_CL